Front Row Entertainment Sdn. Bhd. [Company Registration No. 1358363U (202001002044)], herein referred to as “Front Row”, “We,” “Us,” or “Our”, is committed to protecting the privacy of individuals who attend our events and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you purchase tickets through SISTIC, our official ticketing partner. By attending our events or using Swiftic to purchase tickets, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information when you interact with Front Row events or purchase tickets via Swiftic:
- Personal Information: This includes your name, email address, phone number, billing address, and payment information (such as credit card details) as required by Swiftic during the ticket purchasing process.
- Event Information: Details related to the events you attend, including ticket purchases, seating preferences, and event history.
- Communication Preferences: Information about your preferences for receiving communications and updates about our events and promotions.
- Technical Information: When you visit our website or interact with our digital content, we may collect your IP address, browser type, device type, and other relevant technical information.
2. How We Use Your Information
We use the information collected for the following purposes:
- To coordinate ticketing and event management with Swiftic.
- To send you event-related information, confirmations, reminders, and updates.
- To personalise your event experience by providing tailored event recommendations.
- To improve our marketing and event planning based on your preferences and feedback.
- To ensure the security of our events and comply with legal and regulatory requirements.
3. Sharing of Your Information
Front Row does not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- With Swiftic: Information necessary for the purchase and processing of tickets, such as payment details and contact information, will be handled by Swiftic according to their privacy policy.
- Service Providers: We may share your data with service providers who assist us in areas like marketing, data analysis, or customer support.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from authorities.
4. Your Privacy Choices
You have the following rights regarding your personal data:
- Access and Updates: You can review and update your personal information by logging into your Swiftic account or contacting Front Row Entertainment directly.
- Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
- Data Deletion: To request the deletion of your personal information, please contact us or Swiftic’s customer support, subject to any legal retention requirements.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. However, we cannot guarantee the security of data transmissions over the internet or electronic storage.
6. Cookies and Tracking Technologies
Our website may use cookies to collect information about your interaction with our digital content. You can adjust your cookie preferences in your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Children’s Privacy
Front Row does not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently gathered such data, we will take prompt action to delete it.
8. International Data Transfers
As Front Row and Swiftic may operate in different countries, your personal information may be processed and stored outside of your home country. We ensure that appropriate measures are taken to protect your data in accordance with this Privacy Policy.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in response to legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: info@frontrow.asia
For ticket-related inquiries or data requests, please refer to Swiftic’s privacy policy or contact Swiftic customer support directly.
