Terms and Conditions for Ticketing Portal by Karuna (Sarawak) Enterprise Sdn Bhd on behalf of Primajaya Bersatu Sdn Bhd:

1. Definitions

   “Concertgoer” - Individual who purchase the ticket and will be attending the concert;
   “Ticketing Partner” - Ticketing Portal by Karuna (Sarawak) Enterprise Sdn Bhd on behalf of Primajaya Bersatu Sdn Bhd
   “Organiser” - Primajaya Bersatu Sdn Bhd
   “Concert” - SONGWAK Water Music Festival 2024
   

2. Refund
   1. i. All refunds are subject to the deduction of the corresponding payment portal transaction charge, including cash, via the same payment mode. For avoidance of doubt, all refunds shall be affected in the following manner, subject always to the term that the 4% processing fee and the payment gateway charges in the payment gateway table above in favor of the Ticketing Partner for each ticket sold (and thereafter cancelled) is non-refundable:
   2. The ticket purchase is non-refundable in accordance with these terms and conditions.
      1. No refund for wrong concert, wrong category, or/and wrong concertgoer registered.
      2. Ticket transfer is only applicable within the concert registered, where the concertgoer wishes to transfer to another category (within the same event).
      3. Refer to Paragraph 2.i.(b), no refund of ticket price difference if the transfer is made from a higher-priced ticket to the lower-priced ticket
      4. No refund if the concertgoer is unable to take part in the event.
3. Concertgoer(s) enter the concert entirely at their own risks.
   1. The Organiser and/or the Ticketing Partner shall not be liable for any injury or loss occurring as a result of participation in the concert (including, without limitation, any losses resulting from the Organiser’s and/or the Ticketing Partner’s negligence), provided that nothing in these terms and conditions shall exclude or limit the Organiser’s and/or the Ticketing Partner’s liability for death or personal injury resulting from the Organiser’s and/or the Ticketing Partner’s negligence or for any other type of liability that cannot be excluded or limited by law.
4. Medical Conditions
   1. Should any medical or physical condition arise prior to the concert which is likely to affect the concertgoer’s ability to attend the concert, the concertgoer should withdraw from the concert. The concertgoer consents to any medical treatment being administered during the concert by official medically qualified personnel.
   2. The Organiser may prevent the concertgoer from taking part in the concert (either at the start or during the concert) if the Organiser or any medical representative considers that the concert should not participate in the concert for health and/or medical reasons.
5. Ticket Validity
   1. Tickets purchased for the concert are valid only for the specified date(s) and event(s) as mentioned during the booking process.
6. Ticket Transfer and Resale
   1. Ticket transfers are only permitted within the specified event registered and are subject to the approval of the Organiser.
   2. Ticket resale is strictly prohibited and may result in the cancellation of the ticket without a refund.
7. Concert Cancellation or Postponement
   1. In the event of cancellation or postponement of the concert, the Organiser will provide information about refund or transfer options to ticket holders.
8. Event Entry Requirements
   1. Concertgoers must comply with all entry requirements, rules, and regulations set forth by the Organiser and the venue.
   2. Concertgoers must present valid identification and their tickets upon entry to the concert.
9. Intellectual Property Rights
   1. All intellectual property rights, including but not limited to trademarks, logos, and event materials, belong to the Organiser. Participants are prohibited from using, reproducing, or distributing such materials without prior written consent from the Organiser.
10. Data Protection and Privacy
    1. The Organiser may collect, and process personal data provided by participants in accordance with applicable data protection laws. By purchasing a ticket and participating in the concert, concertgoers’ consent to the Organiser's data processing practices as outlined in the Privacy Policy.
11. Modification of Terms and Conditions
    1. The Organiser reserves the right to modify these Terms and Conditions at any time without prior notice. Concertgoers are advised to review the Terms and Conditions periodically for any updates or changes.
    2. By purchasing a ticket and participating in the concert, concertgoers agree to be bound by these Terms and Conditions. Failure to comply with these Terms and Conditions may result in the denial of entry to the concert or other appropriate actions taken by the Organiser.

SONGWAK WATER MUSIC FESTIVAL 2024

PRIVACY POLICY

SONGWAK WATER MUSIC FESTIVAL website is dedicated to protecting your privacy when you visit or communicate with our site or personnel. The Privacy Policy offered here, along with our terms of use offers an explanation regarding any personal data you may provide to us or that we garner from you. The Policy is changed occasionally to update you regarding any changes, so please make sure you review the Privacy Policy. Purchasing or pre-registering a Ticket to SONGWAK WATER MUSIC FESTIVAL implies that the customer has read, understood and agreed to accept the Privacy Policy below before attending the SONGWAK WATER MUSIC FESTIVAL.

All Ticket holders are subject to body/bag checks at all entry points into the Event grounds.

The Ticket holder grants the Event Organiser (and its assignees) the right to include the Ticket holder’s image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction made of, or at, the Event in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or otherwise.

The Event Organiser retains all webcast/Internet rights to the Event. Any live streams or broadcasts, whether for Internet or otherwise, from the Event must be specifically agreed to in advance with the Event Organiser. No one may transmit, broadcast, or communicate any live audio or audiovisual images from the Event site without the Event Organiser’s prior written permission. Even if you are a performer or sponsor, the broadcasting, displaying, or communicating any live audio or audiovisual images (whether for personal, commercial, or other use) is expressly prohibited, without the prior written permission of the Event Organiser.

Strictly NO professional photography, video and/or audio recording of any kind is allowed during the event.

Ticket holders may bring personal, non-commercial, photography devices into the Event and may use these devices to obtain short-form video and still photographs. For example, personal, non-commercial, photography and video devices include, but are not limited to, cell phones, small digital or film cameras (without a detachable lens).

No sponsorship, on site marketing, sampling, vending, coupon/product distribution, or other promotional/advertising activity may be conducted at the Event (inclusive of parking lots), absent the Event Organiser’s prior written approval in each instance.

The Event Organiser shall not have any liability to Ticket holders whatsoever for loss or expenses incurred in connection with the event or any cancellation of the event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of the event.

DATA AND INFORMATION COLLECTED

Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).

Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.

Any data collected from communications to us from you, for any reason.

HOW WE USE COOKIES

This collection of data is used for statistical analysis about our website for use by us or our advertisers. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details. Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you. All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site. Advertisers can use cookies, which we do not control. If cookies are used they will be downloaded if you click on any advertisement we have on this site.

USAGE OF DATA AND INFORMATION COLLECTED

We may use the data you provided in order to offer you information you asked for from our site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.

Any commitments we made to you may require use of your information, used only to fulfill your request.

We may use your information to explain any changes our website has undergone such as structural or service/ product modifications, which could affect our service to you.

An existing customer may require contact regarding goods or services that were a subject of an earlier sale.

We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest. We may contact you about these services or goods if you consented to the contact.

A new customer may be contacted by us or a third party if you have consented to such communication.

If you do not wish communication from our website or a third party you will be given the opportunity to decline the said communication. We will not allow your information to be collected while you are on our site to be used by us or a third party if the consent is withheld.

Please understand that we do not share information that is going to identify you to our advertisers. However, on certain occasions, we may provide them with statistics about our site’s visitors.

SHARING YOUR INFORMATION

If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any.

Personal Information may be shared with third parties:

1. If we sell part or all of our business or assets, your personal information might be shared to a third party.
2. When legally requested, we may share your information.
3. Fraud protection and to minimise credit risk, we may require sharing of your information.

Third Party Links

Third Party Links to websites on our website are not included in our privacy policy. You will need to check their privacy policy regarding data. We do not accept liability or responsibility for third party links and their privacy policies.

Information Access

The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you within our Content Management System. If you have any questions, comments, or requests regarding our Privacy Policy, please feel free to get in touch with us.

CONTACT US

If you have any questions, please feel free to contact: support@songwak.com